Refund policy

At Ed Scarlett, each piece of eyewear is individually handcrafted to order. As every item is bespoke and created to your precise specifications, we regret that we are unable to accept returns or exchanges once an order has been placed.

Bespoke & Custom Products

All of our eyewear is regarded as bespoke, whether this involves frame adjustments, colour selections, or engravings. Accordingly, these items are non-refundable and non-returnable. We kindly ask that customers review all product details, measurements, and order information with care prior to purchase. Should you require guidance, please do not hesitate to contact us in advance — our team will be delighted to assist.

Cancellations

Once your order has entered production, it cannot be cancelled or amended. Please therefore ensure that all details provided at checkout, including delivery information, are accurate and complete.

Damages & Defects

We take the utmost care in the crafting and packaging of our eyewear. In the unlikely event that your item should arrive damaged, defective, or not as described, please notify us within 7 days of receipt. To facilitate a swift resolution, we may request photographs or additional details. If your claim is approved, we shall arrange for the item to be repaired or replaced at no additional cost.

Customer Care

Your satisfaction is of the highest importance to us. Whilst returns and refunds cannot be offered for bespoke items, we remain at your disposal to discuss any concerns, provide advice on fit and care, or assist with post-purchase adjustments where possible.

For any enquiries regarding your order, please contact us at ed@edscarlett.com